Effective Communication Skills Awareness

This course is designed to provide an awareness of communicating effectively with other people. This course is adaptive to the work place environment and helps support team work and effective communication with clients

Who should attend?

Healthcare workers/ Family carers / Healthcare professionals / Office staff / Retail industry and any one else is any other work establishment.

What you will learn

This course will provide you with the knowledge and understanding of communication skills within a work environment and communication techniques. 

Course content

Understanding why communication is used and who we use it with
Different forms of communication
Cycle of Communication
Word choices
Communication in relationships
Active listening
Barriers to communication
Legal requirements of written communication
Communication activities

Course duration

Half day (three hours) Maximum number of 20 candidates. This course is taught at one of our venues or delivered onsite. 

Assessment and certification

This course is delivered by a qualified trainer. Candidates will be assessed continuously throughout the training and will be expected to demonstrate knowledge and understanding of the course aims and objectives with a final assessment. Candidates will receive a certificate valid for 12 months and a workbook.

Course Cost

To discuss course fees for individuals or group bookings up to 12 people and minimum of 6 please contact the admin team 07563000668. Booking Form

How to book

To book a course date contact the admin team and reserve your place on 07563000668 You can also download a booking form, complete and send your form or email your interest by sending an email to info@mastercaretraining.co.uk one of the team will confirm your booking by email.